Terms & Conditions


Your security & credit card security

Information is always confidential, Lumiere wants to create a safe and secure web-site for its customers. We want you to understand and trust your online shopping experience. Lumiere is legally committed to protecting all your transactions and information. Your credit card details and personal information will NEVER be disclosed to any third parties, unless obliged to do so by law. Please bear in mind, as a customer in this virtual shop, you also have certain legal obligations, similar to any other shopping experience. For more information, read our policy.

Guarantee of Satisfaction & Refund
If you are not satisfied with your purchase, you may return it within 30 days of receipt: If we supply the wrong product or if the product is in any way faulty or damaged, we will exchange it for the correct one. If you are not happy with the product and it was not what you were looking for, we will refund your purchase price excluding delivery costs.

Payment Methods
Credit card payments – through the Secure Purchasing Gateway or PayPal shopping cart.
*Note that to protect it’s own and the interests of customers, Lumiere scrutinizes all transactions very carefully to prevent attempted fraud and a transaction may be refused if PayPal is not satisfied with it’s legitimacy.

Costs/Prices
The price of each product is displayed with the product.

Import Duties
Import duties may be payable by recipients of goods in foreign countries. Lumiere does not know what levies may be payable and cannot calculate or estimate such costs.

Deliveries
All items of the Lumiere site have an indication of the delivery time. Delivery is 2-5 working days from purchase date on local orders however, seasonal peaks and delays at customs etc is outside the control of Lumiere and deliveries may take up to 20 working days
It is possible to courier goods to international addresses.

Terms and Conditions Copyright
Copyright 2018 Lumiere. All rights not expressly granted are reserved. 
To obtain permissions for the commercial use of any content on this site contact Sales on lumierecristalcreations@gmail.com.
Users may download, view and print content from this site for private and non-commercial purposes only.
All moral rights of Lumiere and its employees/agents are reserved. Lumiere cannot screen or edit all the content available from the Lumiere site and does not accept any liability for illegal, defamatory or obscene content. Users are encouraged to inform Lumiere of any content that may be offensive or illegal.

Intellectual Property Rights
All the content, trademarks and data on this web site, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to Lumiere and as such are protected from infringement by local and international legislation and treaties.

Electronic Communications
When a user visits Lumiere or sends e-mails to Lumiere, that user consents to receiving communications from Lumiere electronically and agrees that all agreements, notices, disclosures and other communications sent by Lumiere satisfies any legal requirements, including but not limited, to the requirement that such communications should be “in writing”.

Hyperlinks
No person, business or web site may link to any page on this site without the prior written permission of Lumiere.

Framing
No person, business or web site may frame this site or any of the pages on this site in any way whatsoever.

Spiders and Crawlers
No person, business or web site may use any technology to search and gain any information from this site without the prior written permission of Lumiere.

Disclaimer
Apart from the provisions of sections 43(5) and 43(6) of the Electronic Communications and Transactions Act, neither Lumiere nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this web site or the services or content provided from and through this web site. Furthermore, Lumiere makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this web site are free from errors or omissions or that the service will be 100% uninterrupted and error free. Users are encouraged to report any possible malfunctions and errors.This web site is supplied on an “as is” basis and has not been compiled or supplied to meet the user’s individual requirements. It is the sole responsibility of the user to satisfy itself prior to entering into this agreement with Lumiere that the service available from and through this web site will meet the user’s individual requirements and be compatible with the user’s hardware and/or software.

Information, ideas and opinions expressed on this site should not be regarded as professional advice or the official opinion of Lumiere and users are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this site.

Agreements of Sale
An agreement of sale between Lumiere and a user only comes into effect if and when:A credit card authorisation is received from the issuing bank; or
A deposit of an electronic transfer is reflected on Lumiere’s bank statement (and only if such payment is received within 5 (five) business days after completion of the purchase cycle); or A direct deposit is reflected on Lumiere’s bank statement (and only if such payment is received within 5 (five) business days after completion of the purchase cycle. Lumiere reserves the right to refuse to accept and/or execute an order without giving any reasons. Lumiere also reserves the right to cancel orders in whole or in part as circumstances dictate. Lumiere shall only be liable to refund monies already paid by the user, excluding the shipping cost. Lumiere shall take all reasonable efforts to maintain correct prices. However, should errors occur and items are offered at incorrect prices, Lumiere will not be obliged to sell goods at such incorrect prices and shall only be liable to refund monies paid.

Lumiere nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use theLumiere lighting creations.

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